Refund policy

Overview
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. This policy explains how returns, exchanges, and refunds work for online orders placed through our website.

Returns
- You may return most items within 30 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging where applicable.
- To start a return, please contact us at operations@differentgravysports.uk with your order number and details of the item you wish to return.
- Returns without prior authorisation may not be accepted.

Non-returnable Items
For hygiene, safety, or customisation reasons, some items cannot be returned. These include personalised or made-to-order products, perishable goods, gift cards, and items marked as final sale.

Refunds
- Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- Approved refunds are issued to your original payment method within 5–10 working days.
- Original shipping costs are non-refundable unless the item was faulty or we made an error.

Exchanges
- If you’d like to exchange an item, please contact us first.
- Exchanges are subject to stock availability.
- If the replacement item is unavailable, we will process a refund instead.

Faulty or Damaged Items
If your item arrives damaged or develops a fault within a reasonable period, contact us immediately with photos and your order number. We will arrange a replacement, repair, or refund depending on the situation.

Return Shipping
- Customers are responsible for return postage costs unless the item is faulty or incorrect.
- We recommend using a tracked service, as we cannot refund items lost in transit.

Contact Us
If you have any questions about this policy or need help with a return, reach out at operations@differentgravysports.uk.